Terms of Service

Last updated: 24 October 2026

In short: FlipyOrder is a tool. It shows your catalogue and opens WhatsApp with the buyer's list. The sale itself is between you (the seller) and your buyer. You are responsible for what you upload and sell. We do our best to keep FlipyOrder running, but we cannot promise it never stops, so keep your own copy of your files.

1. Who we are

FlipyOrder (flipyorder.underpixelstudio.my) is run by Underpixel Studio, Selangor, Malaysia ("we", "us"). Contact: hello@underpixelstudio.my. By creating an account or using FlipyOrder you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use FlipyOrder.

2. What FlipyOrder does

Sellers upload a PDF catalogue, mark products and share a link.
Buyers open the link, add products to a list and send that list to the seller on WhatsApp.
We are not part of the sale. We do not take orders, payments, deliveries, returns or refunds between sellers and buyers, and we do not check sellers or products. Any problem with an order is between the buyer and the seller.
WhatsApp is a service of Meta. We do not control whether a WhatsApp message is sent, delivered or read.

3. Your account

You must be at least 18 years old, or use FlipyOrder for a business you may act for.
Give a real email address you can open. Some features work only after you confirm it.
Keep your password safe. You are responsible for everything done with your account.
Your shop link name cannot be changed later, and we may refuse or remove a name that copies another brand or misleads buyers.

4. Your content

You keep all rights to your catalogues, pictures, logos, product names and prices ("your content").
You give us permission to store, copy, resize, show and send your content only as needed to run FlipyOrder for you, for example to show your catalogue to buyers who open your link.
You confirm that you have the right to use everything you upload (photos, logos, brand names) and that your prices, product details and offers are true and follow the law, including Malaysian consumer, price and e-commerce rules.
You are responsible for your dealings with buyers and for how you use the buyer details you receive on WhatsApp.

5. What you may not do

You may not use FlipyOrder to:

offer anything illegal, fake or counterfeit, or goods that need a licence you do not have;
upload adult content, hate, violence, or content that harms children;
cheat buyers, run scams or collect payments for goods you will not supply;
use other people's photos, brands or work without permission;
send spam, upload harmful files, try to break into the service, copy it, overload it, or get around plan limits.

If we believe content or an account breaks these Terms or the law, we may hide or remove the content, or suspend or close the account, with or without notice. Where it is reasonable, we will tell you why. We may also share information with the authorities when the law requires it.

6. Plans, payment and refunds

FlipyOrder has a Free plan and a paid Pro plan. What each plan includes and its price are shown on the Plan page.
Pro is sold through Freemius, our online reseller and Merchant of Record. Freemius takes the payment, handles tax and receipts, and its own checkout terms apply to the purchase.
Pro renews automatically every month or year until you cancel. You can cancel at any time; Pro then stays on until the end of the period you paid for.
Refunds: 14-day money-back guarantee on your first payment if FlipyOrder has a problem that makes it unusable and we cannot fix it. Renewals and change of mind are not refunded, except where the law says otherwise. Ask at hello@underpixelstudio.my.
A refund or a payment dispute ends Pro straight away.
We may change prices for future periods. We will tell you before the change affects your next payment. Early-user prices may end for new customers at any time.
When Pro ends, your account goes back to Free. Nothing is deleted, but buyers then see only what the Free plan allows (for example one catalogue and its first pages).

7. Service "as is"

We work to keep FlipyOrder safe and running, but it is provided "as is" and "as available". We do not promise it will always be online, error-free, or that every buyer's order will reach you.
We may change, add or remove features, or stop FlipyOrder. If we plan to stop it, we will try to give you at least 30 days' notice by email.
Keep your own copy of your PDFs and product details. We do not guarantee backups of your content.

8. Limit of our responsibility

As far as the law allows, we are not responsible for lost sales, lost orders, lost profit, lost data, damage to reputation, or any indirect or special loss.
As far as the law allows, our total responsibility for any claim is limited to the amount you paid us for FlipyOrder in the 12 months before the claim, or US$10 if you paid nothing.
Nothing in these Terms removes rights that the law does not allow to be removed.

9. Your promise to us

If someone makes a claim against us because of your content, your products, your dealings with buyers, or because you broke these Terms or the law, you agree to cover our reasonable costs and losses from that claim.

10. Closing your account

You can delete your account at any time on the Plan page. This removes your catalogues, pages, products and stats for good and cannot be undone. Deleting the account does not cancel a Pro subscription by itself; cancel it in the Freemius customer portal or email us. We may close accounts that break these Terms.

11. Changes to these Terms

We may update these Terms. The date at the top shows the latest version. For important changes we will email account holders before they apply. Using FlipyOrder after a change means you accept it.

12. Law

These Terms are governed by the laws of Malaysia. Any dispute goes to the courts of Malaysia.

13. Contact

Questions: hello@underpixelstudio.my.